Terms of Service

1. General provisions

These Terms of Service set out the rules for using the ConfiCast service (the "Service"), available as a web application and as a desktop application.

The service provider is Grawires Jakub Sikora, ul. Solarza 23/8, 35-118 Rzeszów, Poland, VAT ID: PL813-350-78-77, contact email: grawires@gmail.com (the "Provider").

Using the Service constitutes acceptance of these Terms.

2. Definitions and scope of the service

The Service consists of two apps available on one account. AI Interview is a tool to help during job interviews: real-time conversation transcription, AI-generated prompts and conversation summaries. AI Notes is a tool for everyday meetings: transcription of recorded meetings, AI-extracted key points, notes, tasks, a calendar with reminders, timesheets and a knowledge base per workspace that can be searched with AI.

Usage of AI features (transcription, key points, generated notes, answers, knowledge base questions) is paid for with credits — a single balance shared by both apps. The Service is available in a free plan (a one-time grant of credits and limited storage), in paid plans (recurring subscriptions that grant credits each billing period) and as one-time credit packs sold as "Interview Pass" — the detailed scope, credit amounts and pricing are available on the Pricing page and in the app.

3. Terms of use

The Service may be used by a person with full legal capacity who holds a Google account used for login.

The user agrees to use the Service in accordance with the law and good practice, in particular not to use it for purposes inconsistent with its intended use, not to attempt to compromise the security of the Service, and not to infringe the rights of third parties (including copyright and personal rights of other participants in an interview recorded via the Service).

The user is solely responsible for obtaining the other party's consent to transcription/recording of a conversation, where such consent is required under the law applicable to that conversation.

In particular, before recording a meeting with AI Notes the user must inform all participants that the conversation is being recorded and transcribed, and obtain their consent where required (e.g. by law, by company policy or by the platform used for the meeting). The Provider does not join meetings and does not verify whether participants have been informed.

Automatic key point extraction runs at intervals selected by the user and consumes credits with each call. The Provider may apply reasonable technical limits (e.g. request rate limits) to protect the Service from errors and abuse.

4. Paid plans, credits and payments

Prices for plans and credit packs (Interview Pass) are listed in the Service's pricing page and include VAT unless stated otherwise.

Payments are processed by a third-party payment operator. The Provider does not store full payment card data.

Subscriptions renew automatically for the next billing period unless cancelled before it starts. Subscriptions can be cancelled from the account settings in the Service and cancellation stops further charges from the next billing period — access to the paid plan's features remains active until the end of the current, already-paid period.

Credits are a unit of use of the Service, not money: they cannot be exchanged for cash, transferred to another account or used for anything other than the Service's features. The cost of each action in credits is shown in the app and may be changed for the future.

Credits granted with a subscription are added at the start of each billing period and expire at its end (they do not carry over). The one-time grant on the Free plan does not expire. Credits from a credit pack (Interview Pass) are valid for 12 months from purchase. Credits that expire are not refunded. Credits that expire first are used first.

When the credits balance is exhausted, actions that use credits are paused until the next grant, a credit pack purchase or a plan upgrade; access to saved content is not affected.

A credit pack (Interview Pass) is a one-time purchase and does not renew automatically.

5. Right of withdrawal and refunds

Under Polish consumer law (implementing EU Directive 2011/83/EU on consumer rights), the right of withdrawal from a distance contract does not apply to contracts for the supply of digital content not supplied on a tangible medium, where performance has begun with the consumer's express prior consent and acknowledgment of the loss of the right of withdrawal.

By purchasing a paid plan or credit pack (Interview Pass), you agree to the immediate start of the digital service (credits become available and usable immediately) and acknowledge the loss of the right of withdrawal from that moment. See our Refund Policy for details.

6. Complaints

Complaints regarding the operation of the Service or billing can be submitted to grawires@gmail.com, including a description of the issue and information identifying your account.

Complaints are processed within 14 days of receipt.

7. Liability

The Provider makes reasonable efforts to keep the Service running continuously and without interruption, but does not guarantee uninterrupted availability (in particular during maintenance work or failures of third-party providers, e.g. AI/STT services).

AI-generated prompts, key points, notes, tasks, summaries and knowledge base answers are provided for assistance only and may contain errors or omissions (including transcription errors) — the Provider is not liable for decisions made solely on their basis.

The Provider is not responsible for the content of conversations conducted or recorded by the user, for the lawfulness of recording them, or for how they are used.

8. Account and its deletion

The user may delete their account at any time from the Service settings, which results in deletion of associated data, subject to data the Provider is required to retain under applicable law (e.g. billing records).

The Provider reserves the right to suspend or delete a user's account in case of violation of these Terms or the law.

9. Changes to these Terms

The Provider reserves the right to amend these Terms, in particular in connection with changes to the scope of services or the law. Users will be informed of material changes with reasonable notice via the Service or by email.

10. Final provisions

Matters not regulated by these Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.

Any disputes will be resolved by the competent court in accordance with applicable law; consumers may also use out-of-court complaint and redress mechanisms.