Refund & Complaints Policy

This Refund Policy applies to paid plans (subscriptions) and one-time credit packs ("Interview Pass") available in the ConfiCast Service, which are used in both apps: AI Interview and AI Notes.

1. Nature of the digital service

Our services constitute digital content/services not supplied on a tangible medium. Under Polish consumer law, once you start using a purchased plan or Interview Pass, you consent to the immediate start of performance and acknowledge the loss of the right of withdrawal from a distance contract.

2. No-refund policy

Accordingly, fees for paid plans and credit packs are non-refundable once the service has started being used — credits are available immediately after purchase, so the service begins with the first use of any credits-based feature (transcription, key points, notes, AI answers, knowledge base questions).

Credits that have not been used are not refunded either: subscription credits expire at the end of the billing period, and pack credits 12 months after purchase.

You may cancel a recurring subscription at any time from your account settings; this stops further charges from the next billing period but does not result in a refund for the current, already-paid period, for which access to the service remains active until it ends.

3. Exceptions

The above does not limit the Provider's liability for non-conformity of the service with the contract (e.g. technical defects preventing use of a paid feature) — in such cases you are entitled to remedies under applicable consumer protection law, including repair, price reduction, or a refund proportionate to the defect found. Where an action failed because of a defect on our side and credits were charged for it, we will restore those credits on request.

Refunds for accidental duplicate charges or billing errors caused by the Provider or the payment operator will be processed upon a reasonable request from the user.

4. How to file a complaint or refund request

Send your request to grawires@gmail.com, including the email address linked to your account, the date and amount of the transaction, and a description of the issue.

Your request will be reviewed within 14 days of receipt. We will inform you of our decision by email.