Refund & Complaints Policy

This Refund Policy applies to paid plans (subscriptions) and one-time "Interview Pass" top-ups available in the ConfiCast Service.

1. Nature of the digital service

Our services constitute digital content/services not supplied on a tangible medium. Under Polish consumer law, once you start using a purchased plan or Interview Pass, you consent to the immediate start of performance and acknowledge the loss of the right of withdrawal from a distance contract.

2. No-refund policy

Accordingly, fees for paid plans and Interview Pass are non-refundable once the service has started being used (e.g. after the first use of a feature covered by the given plan).

You may cancel a recurring subscription at any time from your account settings; this stops further charges from the next billing period but does not result in a refund for the current, already-paid period, for which access to the service remains active until it ends.

3. Exceptions

The above does not limit the Provider's liability for non-conformity of the service with the contract (e.g. technical defects preventing use of a paid feature) — in such cases you are entitled to remedies under applicable consumer protection law, including repair, price reduction, or a refund proportionate to the defect found.

Refunds for accidental duplicate charges or billing errors caused by the Provider or the payment operator will be processed upon a reasonable request from the user.

4. How to file a complaint or refund request

Send your request to grawires@gmail.com, including the email address linked to your account, the date and amount of the transaction, and a description of the issue.

Your request will be reviewed within 14 days of receipt. We will inform you of our decision by email.